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Cancellation and refund policy

Refund Policy

At Broadreach Logistics, we strive to make every experience a positive one. If for any reason you are not satisfied with the service provided, please contact us at 773-248-2575 with your order number. You are entitled to a 100% refund if your satisfaction can not be attained. All refunds will be made to the credit card that was initially charged.

Cancellation Policy

All charges will be refunded to the original charged credit card if cancellation is made within 24 hours before your vehicle is scheduled to pick up. Cancellations made within 24 hours of your vehicle’s pick up may be subject to a fee of no more than $150. Cancellations cannot be made after the vehicle has been picked up, but please call us to make the best possible arrangements for your vehicle’s return.